Boiler and heating systems

• We’ll fit new energy efficient boilers and controls
• Energy efficient radiators (if you need them)

Guttering and fascias

• Install new uPVC gutters
• Replace uPVC fascias

Major repairs

• Renew roofs
• Render external walls when needed
• Upgrade insulation and improve the energy efficiency of your home

How we select your homes for improvements

• House condition and home improvement surveys
• We ask you for your views in surveys etc
• We work to National Assembly targets under the Welsh Housing Quality Standard, which means some of our homes need certain works done to them by 2012.

How do I know if my house is in the improvement programme?

• We have a five-year improvement programme. Ask your Maintenance Surveyor for details.
• We also have an annual improvement programme. Your Maintenance Surveyor will have details.
• If your home is in the programme, you’ll get a letter at least a month before work starts.
• You’ll get a call from the contractor around a week before work starts to let you know when they will be in, and how long it will take. If you can’t be there, because you may on holiday or in hospital, then please let us know. We can change the programme to suit you.
• You told us it was unfair that tenants who carefully looked after their properties for years were not prioritised for improvements. We can try to take this into account if we plan work in areas rather than on single properties.

What do I do if my house needs fixing but it’s not on the programme?

• We know some houses are in worse condition than others in any area. We try to work first on the homes that need it the most.
• If you think you live in such a home and it’s not on a programme, then please get in touch. Your Maintenance Surveyor will be able to visit and give advice.
• We probably won’t get it on this year’s programme, but we will deal with repairs or overhauls quickly to help improve things for you where we can.
• If part of your property urgently needs replacing, we’ll treat it as a priority.

What we’ll do for you

We’ll give you plenty of choice wherever possible so that you can ‘personalise’ your improvements and make your home your own. With new kitchens, we have different units, worktops, tiles and floor colours that you can choose from to make your kitchen special to you. Our bathroom suites are white, because that makes them easier to look after in the future, but you can choose the tile and floor colours.