When enquiring about your rent, you’ll deal with our Rent & Financial Solutions Team who are there to help you find the easiest way to pay your rent and here’s some things to remember:

• Rents for Charter properties are paid on a weekly basis – one week in advance.
• If you can’t pay your rent weekly, we can organise it so you can pay on a monthly or on another payment basis.
• Whatever payment cycle you choose, you must pay at the start of that period. If it’s monthly, you have to pay at the start of the month, not the end.
• We’ll give you four weeks’ notice in writing if we make changes to the amount of rent you pay.
• We send out rent statements regularly, although your customer account manager can also give you one if you ask for it.

How can I pay my rent?
There’s lots of ways you can pay:

• In person at Charter’s offices
• Direct debit
• Standing order
• By posting a cheque at our offices
• At any location displaying a Paypoint sign
• At any Post Office in the UK
• By telephone through the allpay.net IVR call centre with your debit or credit card or rent payment card. Call 0844 557 8321.
• By paying online at www.allpayments.net
• Via our website (coming soon)