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Research

We aim to make sure that our tenants and customers views are form a significant part of our service improvements and this often involves detailed research for a service area.

Below are links to recent pieces of research carried out, showing what we learnt and what we are doing to improve our services to better meet your needs.

Major works review (Planned Maintenance) – how much involvement do tenants want? – July 2015

Tenants needs when moving into a Charter Home (Voids) – February 2015

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For more information on this subject or on any other matter relating to Charter Housing, please contact us via telephone on 01633 212375. Alternatively you can use our online form or send us an email.

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