Our Commitment: Service Standards
It’s our job to give you the best service we can, all of the time. When you deal with Charter, you’ll be dealing with well-trained, approachable staff that understand that you are an individual, with your own views and needs. We will treat you according to our values of respect, responsibility, openness, integrity, fairness and ambition.
We have standards that show you the level of service you should expect from us, and what you should do if you are unhappy with that service. The leaflet downloadable below sets out these standards for the key services we deliver and lets you know how we will monitor them. Other leaflets, our handbook and our website will tell you more about our services. We regularly report in the ‘@CharterHousing’ magazine and other communications the results of our monitoring.
Click the link to open the leaflet our-commitment