Ask for help

paying your rent

When enquiring about your rent, you’ll deal with our Rent & Financial Solutions Team who are there to help you find the easiest way to pay your rent and here’s some things to remember:

Key Information :

  • If you have any queries or difficulties paying your rent please contact the Rent & Financial Solutions Team straight away. Remember we are here to help you.
  • Rents for Charter properties are paid weekly, one week in advance. We do not have any rent free weeks.
  • If you can’t pay your rent weekly we can arrange for you to pay on a monthly or other payment basis.
  • If you pay monthly or 4 weekly, you have to pay at the start of the month, not the end.
  • We’ll give you four weeks notice in writing if we make changes to the amount of rent you pay.
  • Rent statements are available on request at any time.


How can I pay my rent?

Here are all the ways that you can pay

paypoint post office
  • Call 0844 557 8321 the IVR call centre with your debit card and rent payment card
  • Call the Rent and Financial Solutions team on 01633 225133 or 01633 678168
  • Download our App by searching ‘charter housing’ on the Google play store or the App store


Click on the link for more information about paying-your-rent-and-managing-rent-arrears

 Rent owed, rent credit, balance, rent card, payment card, arrears, Housing Benefit, paying your rent, paying my rent,

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Talk to us

For more information on this subject or on any other matter relating to Charter Housing, please contact us via telephone on 01633 212375. Alternatively you can use our online form or send us an email.

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