Customer Services
Reporting Repairs to your Property
From time to time we all need to have repairs carried out to our homes.
How do I Report Repairs
- you can ring us directly on (01633) 678511
- you can fax us direct on (01633) 256271
- you can write to us at 11 Devon Place, Newport, NP20 4NP
- you can e-mail us at maintenance@charterhousing.co.uk
(routine and non-urgent repairs only - please give a contact phone number)
- you can speak to our staff in reception or out on site
Our office hours are Monday to Thursday 8.30am to 5.00pm and Friday 8.30am to 4.30pm. If you have an emergency repair outside of our office hours then please call (01633) 214222.
Click here for Handy Hints for carrying out basic repairs and keeping you home in good shape
Repair Timescales
When will my repair be carried out?
Our contractors agree to complete the work we give them within specified deadlines depending on the priority given to the repair. Our repair priorities in working days are -
Emergency (1 day)
eg. Gas leak, no power, no water supply or burst pipes
Urgent (5 days)
eg. Reglazing, minor plumbing and heating repairs
Routine (20 days)
eg. Non-essential carpentry, roofing, plastering
For a downloadable brochure giving details on how to report a repair, the responsibilities of us as an organisation and you as the customer, the service you can expect to receive and timescales involved when a repair has been reported, please click on the resource link below.
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