Welcome to the nuisance prevention page, we hope you will find the following information useful. On this page we will briefly describe the work of the Nuisance Prevention Team and provide you with the information you need to report incidents of neighbour nuisance/anti-social behaviour.

The Nuisance Prevention Team was set up in October 2003 to develop a high level of expertise and to improve the Association's response to neighbour nuisance/anti-social behaviour. Since we have been established we have successfully acquired 53 injunctions (Court Orders) to enforce our Tenancy Agreements and we have evicted 5 households for anti-social behaviour. We also succeeded in acquiring 5 Anti-Social Behaviour Orders (ASBO's) and 1 demoted tenancy.

Anti-Social Behaviour
There is no 'official' definition of what is anti-social behaviour/neighbour nuisance, but it is a term used to describe behaviour including, but not exclusively, harassment, incidents motivated by discrimination, verbal abuse, violence and threats of violence, noise nuisance, children and/or youths causing annoyance etc. In summary, any behaviour that does not allow you the quiet enjoyment of your own home.

Tenancy Agreement
The Tenancy Agreement provides a clear statement of the rights and obligations of each Charter Housing Association tenant. The terms of the Tenancy Agreement can be enforced in the Courts through Civil Proceedings if it is believed a tenant has seriously broken any of his/her obligations, for example, “Not to cause a nuisance or annoyance to neighbours or other tenants of the Association …”.

Resolve
The Resolve Assessment Service is the first stage in dealing with a complaint of nuisance. The Assessor will visit both the complainant(s) and the alleged perpetrator(s). The Assessor will listen to both parties and advise them of how best to take the matter forward. This may mean referring the case for mediation, or passing the case on to the Nuisance Prevention Team for further action. Often, just being able to talk to someone about the problem is sufficient and only a third of Resolve cases require further action.