No one likes complaining, but from time to time, we can all feel frustrated or disappointed with the way someone has dealt with us or done something. If that happens when you're dealing with us, we need to know about it so that we can try to put things right. We can't always give people exactly what they want, but if we can't, we're try to explain the reasons why.

If you feel you need to make a complaint, which is defined as “an expression of dissatisfaction about the standard of service, action, or lack of action by Charter, its members of staff or contractors employed to do work on Charter's behalf”, then please let us know and we'll do what we can to put the problem right. If you want to know more, further information is available in our leaflet 'Making a Complaint' which can be found under the 'Customer Service' section of this website.

On the other hand, you may feel that we've done something well, or that a member of staff has been particularly helpful. If so, we'd like to hear about that too. If you want to give us some positive feedback please let us know.

Contact either
Sue Tidley on (01633) 678533 or sue.tidley@charterhousing.co.uk or
Margaret Williams on (01633) 678535 or margaret.williams@charterhousing.co.uk