Customer Services
If you are already a tenant of Charter Housing in this section you will be able to access information about your rent account, find out how to report a repair, find out about the projects we are running in your community as well as apply to transfer from your current property.
Tenants' Handbook
This latest issue of the Tenants' Handbook is a guide to Charter and the services we provide. It will also tell you about your tenancy and your legal rights. (This is quite large in size and can take quite a while when downloading via dial-up).
Nuisance Prevention
Find out about the services provided to our tenants by our Nuisance Prevention Team and how it acts in response to reports of anti-social behaviour by our tenants.
Managing your rent account
Information on how and where you can pay your rent together with links on where to obtain advice if you are having financial difficulties.
Investing in communities
Click here to look at what projects we are running in your neighbourhood. Maintenance
Have a look at the information relating to our Maintenance Department. What to do if you have an urgent repair, our planned maintenance program.......
Looking to move
If you are already a Charter tenant and are looking to move click here to find out how you can make an application or exchange properties.
Gold Service
Gold Service is a rewards package for Charter tenants. Click here to find out how you can apply and the benefits of the scheme
Tell us if we've got it wrong
No one likes complaining, but from time to time, we can all feel frustrated or disappointed with the way someone has dealt with us or done something.
Your comments make a difference
We record every comment or suggestion you make to us and use them to improve our service.
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4166k Adobe Acrobat document