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Charter join the Institute of Customer Service

Providing excellent customer service is really important to everyone at Charter and as an organisation we are always looking to improve the experiences that our customers receive. To demonstrate our commitment to customer service Charter have recently joined the Institute of Customer Service. The Institute of Customer Service is an independent not for profit professional membership body.

Their purpose is to help organisations strengthen their business performance by improving their customers experiences. They have over 400 organisations as members including BMW, Waitrose and Marks and Spencer and we are looking forward to working them and our tenants to enhance the service that we offer.

For more information on The Institute of Customer Service –



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For more information on this subject or on any other matter relating to Charter Housing, please contact us via telephone on 01633 212375. Alternatively you can use our online form or send us an email.

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