Some people living in our homes often worry about how they are going to make ends meet. This can be a huge burden to some. That’s why at Charter, we offer our tenants advice on how to pay their rent, how to apply for benefits and help with debt management. After all, every little helps!

tackling nuisance behaviour

We have a specialist team who immediately respond to complaints about serious anti-social behaviour and hate crime. Our nuisance prevention team are highly skilled. They meet both the people who suffer from anti-social behaviour and the people who cause it, to try to help resolve problems. The team can call upon independent mediators and, if all other avenues fail, are able to prepare their own Court actions to ensure disputes are dealt with quickly.

repairing your home

We spend time and money making sure our homes are the very best they can be for people. We plan our home improvements years in advance and tenant feedback helps us to continue to deliver new and improved services.

looking after your environment

We take great pride in keeping your gardens, estates and communities well maintained. There may be a weekly charge for this service, but the good news is that we do all the hard work for you!

‘charter by choice’ is the name of our lettings scheme. It is easy to understand and gives people control of where they want to live. A priority system is available for people who urgently need housing. We also work with local authorities to find places for homeless or vulnerable people.

Sadly there is just not enough affordable housing. That’s why we really like ‘charter options’. It helps people with jobs to rent at prices they can afford. People can stay in their home for as long as they choose and can buy the property from us in the future. There’s a huge demand on us to help more people in ways like this so we’ve also set up a Lettings Agency to work with private landlords.