We monitor our performance in a number of ways to make sure our tenants and customers receive the service they require. We review these to understand what what works well and what needs improving.
Click on the links below to see the reports.
You can also see a summary of performance 2015-2016 across the Pobl Group (of which Charter Housing is part) here
Find out how we are regulated, read self-assessment regulatory reports and Welsh Government regulatory assessments here