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our performance

We monitor our performance in a number of ways to make sure our tenants and customers receive the service they require. We review these to understand what what works well and what needs improving.

Click on the links below to see the reports.

Making a difference
making a difference  making a difference

You can also see a summary of performance 2015-2016 across the Pobl Group (of which Charter Housing is part) here

Regulatory Assessment

Find out how we are regulated, read self-assessment regulatory reports and Welsh Government regulatory assessments here

Charter Outcomes

Customer Satisfaction
satisfaction label




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For more information on this subject or on any other matter relating to Charter Housing, please contact us via telephone on 01633 212375. Alternatively you can use our online form or send us an email.

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