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about us


We manage nearly 5,000 homes across Newport, Caerphilly, Torfaen and Monmouthshire.

Our properties can be found in both urban and rural locations and vary from family homes and single person flats to retirement apartments.

We are committed to providing great service to our tenants, so they can enjoy and benefit from living in our homes. As well as helping to maintain your home, our experienced teams offer a wide range of services including money advice, IT training and parenting support.

You can also get involved in practical projects which help us improve our services and improve your community.

We are part of the Pobl Group of companies.

Charter Housing - our history

Charter Housing has been providing affordable homes for 40 years.

Charter grew from a small organisation called Family Care which launched in 1972 when a group of local people became concerned about the plight of a young homeless mother in Newport.

Family Care began helping single mothers threatened with homelessness by purchasing, restoring and converting properties, letting them at affordable rents.

Family Care soon broadened its policy to help others in housing need, such as families, single people, the elderly, disabled people and people with special needs.

Charter Housing joined Solas, Derwen, Gwalia and reach to become part of the Pobl Group in 2014.

Our Head Office is based at Exchange House, High Street, Newport, NP20 1AA (see location)

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For more information on this subject or on any other matter relating to Charter Housing, please contact us via telephone on 01633 212375. Alternatively you can use our online form or send us an email.

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